Edmonton Location Closing Announcement

Dear Reynolds Advanced Materials Customer, 

This is to advise that the Reynolds Advanced Materials distribution location in Edmonton, Alberta, will be closing permanently as of Wednesday, June 11th. 

We thank you for your past patronage and we remain fully committed to supplying you moving forward through our network of long-time distributor partners across Canada. 

Please see list below of our Canadian Distributors that are available to offer products and technical support as needed: 

Alberta 
GYPTEK 
Bay 5, 4420 75 Ave SE 
Calgary, Alberta T2C 2H8 

Tel: (403) 201-0433 
E-Mail:  gyptek2017@outlook.com 
https://www.gyptek2017.ca/ 

British Columbia  
Coast Fiber-Tek Products 
1306 Boundary Road 
Burnaby, BC V5K 4T6 

Tel: (604) 294-8116 
E-Mail:  rick@fibertek.ca 
http://www.fibertek.ca

Ontario  
Sculpture Supply Canada 
345 Munster Ave. 
Toronto, Ontario M8Z 3C6 

Tel: (416) 234-1075 
E-Mail:  order@sculpturesupply.com
http://www.sculpturesupply.com/ 

Quebec 
Sial / Poterie St. Catherine  
2860 Lecorbusier 
Laval, Quebec H7L 3S1 

Tel: (450) 687-4046 
E-Mail: info@mmc-canada.com
https://www.mmc-canada.com/en
 

Our customer service team is here to ensure a smooth transition and assist with any questions or special requirements. We have also provided some FAQ’s below to answer questions regarding this transition. The important contact numbers are as follows: 

• Smooth-On Customer Experience Manager
  • Cristen Scolastico - (610) 252-5800
     
• Reynolds Advanced Materials Sales Manager
  • Brad Frikkers – (484) 264-3407
     
• Smooth-On Technical Help Line; (800) 381-1733  

We thank you for your continued support and understanding. If you have any questions or concerns, please do not hesitate to reach out to us at (Smooth-on, or distributor contact info).  

Sincerely, 
 

Brad Frikkers, Nationasl Sales Manager 

RAM Edmonton Branch FAQ’s 

1. What will happen to any pending orders?
   1. Any orders in the system that have available stock will be shipped by June 11, 2025, or can be picked up by June 11, 2025, at the Edmonton branch. 
       
2. What if I want to order more products to pick up before the location is closed?
   1. Please call the branch and in-stock products will be available for pickup before June 11, 2025.  Please note: all purchases must be made via cash or credit card.  No items will be purchased using credit terms.  
       
3. Who do I call if I need help with a previous order from RAM Edmonton?
   1. Please call or email Smooth-On
      Smooth-On Inc
      Phone - 610-252-5800
      Email - orders@smooth-on.com
       
4. Where do I place future orders?
   1. Please use this link to find your closest Canadian Distributor who will be processing future orders. https://www.smooth‑on.com/distributor‑regions/canada/
       
5. Will my shipping charges increase?
   1. Future shipping charges will be determined by the Canadian distributor you order from. 
       
6. Will my pricing increase?
   1. Pricing will be determined by the Canadian distributor you order from.
       
7. What if I had a bulk discount on product?  Will I still be able to receive the same pricing?
   1. If you were receiving bulk pricing please reach out to Smooth‑On directly to discuss future orders.
       
8. Where do I obtain tech support for Smooth-On products?
   1. Your local Canadian distributor will be able to assist in tech support OR you can call Smooth‑On tech support line at (800) 381‑1733