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Dear Reynolds Advanced Materials Customer,
This is to advise that the Reynolds Advanced Materials distribution location in Charlotte, NC will be closing permanently as of Wednesday, June 18th.
We thank you for your past patronage, and we remain fully committed to supplying you moving forward through our Reynolds Atlanta, Reynolds Allentown, and Reynolds Chicago locations.
West Virginia & Virginia Customers
Reynolds Advanced Materials Allentown
5600 Lower Macungie Rd.
Macungie, PA 18062
- Tel: (844) 294-1444
- E-Mail: pa@reynoldsam.com
North Carolina, South Carolina & Tennessee Customers
Reynolds Advanced Materials Atlanta
94 Upper Riverdale Rd.
Riverdale, GA 30274
- Tel: (888) 606-0444
- E-Mail: atlanta@reynoldsam.com
Kentucky Customers
Reynolds Advanced Materials Chicago
2600 Lexington St.
Broadview, IL 60155
- Tel: (800) 447-4457
- E-Mail: chicago@reynoldsam.com
Our customer service team is here to ensure a smooth transition and assist with any questions or special requirements. We have also provided some FAQ’s below to answer questions regarding this transition. The important contact numbers are as follows:
- Smooth-On Customer Experience Manager
- Cristen Scolastico - (610) 252-5800
- Cristen Scolastico - (610) 252-5800
- Reynolds Advanced Materials Sales Manager
- Brad Frikkers - (484) 264-3407
- Brad Frikkers - (484) 264-3407
- Smooth-On Technical Help Line; (800) 381-1733
We thank you for your continued support and understanding. If you have any questions or concerns, please do not hesitate to reach out to us at Smooth-On, 610-252-5800.
Sincerely,
Daniel Furneaux, President
RAM Charlotte Branch FAQ’s
- What will happen to any pending orders?
- Any orders in the system that have available stock will be shipped by June 18, 2025, or can be picked up by June 18, 2025, at the Charlotte branch. Any orders where stock is not available will be fulfilled from either Reynolds Allentown, Reynolds Atlanta or Reynolds Chicago locations.
- Any orders in the system that have available stock will be shipped by June 18, 2025, or can be picked up by June 18, 2025, at the Charlotte branch. Any orders where stock is not available will be fulfilled from either Reynolds Allentown, Reynolds Atlanta or Reynolds Chicago locations.
- What if I want to order more products to pick up before the location is closed?
- Please call the branch and in-stock products will be available for pickup before June 18, 2025.
- Please call the branch and in-stock products will be available for pickup before June 18, 2025.
- Who do I call if I need help with a previous order from RAM Edmonton?
- If you are in Virginia or West Virginia, please reach out to Reynolds Allentown.
- If you are in North or South Carolina please reach out to Reynolds Atlanta.
- If you are in Kentucky please reach out to Reynolds Chicago.
- Where do I place future orders?
- West Viginia & Virginia Customers – Reynolds Allentown
- Tennessee, North & South Carolina – Reynolds Atlanta
- Kentucky – Reynolds Chicago
- Please use the link below if you are unsure of which distributor services your local area
https://www.smooth-on.com/distributor-regions/usa/
- Will my line of credit transfer to my new Reynolds location?
- Yes, your credit limit and terms will transfer to the Reynolds location that will be servicing your future orders.
- Yes, your credit limit and terms will transfer to the Reynolds location that will be servicing your future orders.
- Will my pricing increase?
- There will be no immediate pricing changes due to the closure of the Charlotte branch. Your existing pricing structure will remain in place. However, pricing may be subject to future adjustments based on supplier costs, freight changes, or regional pricing policies. You can contact your new servicing branch to confirm your current pricing.
- There will be no immediate pricing changes due to the closure of the Charlotte branch. Your existing pricing structure will remain in place. However, pricing may be subject to future adjustments based on supplier costs, freight changes, or regional pricing policies. You can contact your new servicing branch to confirm your current pricing.
- What about training or demo events I used to attend at the Charlotte branch?
- While in-person training at the Charlotte location will no longer be offered, you will have access to training sessions hosted at Reynolds Allentown and Reynolds Atlanta. In addition, virtual training options may be available upon request. Contact either branch to learn more about scheduling or participating in upcoming sessions.
- While in-person training at the Charlotte location will no longer be offered, you will have access to training sessions hosted at Reynolds Allentown and Reynolds Atlanta. In addition, virtual training options may be available upon request. Contact either branch to learn more about scheduling or participating in upcoming sessions.
- Can I still return products?
- Yes, product returns will still be accepted but must be coordinated with the new service branch. All returns must comply with our standard return policy, including authorization prior to shipping. Please contact your new branch for instructions.
- Yes, product returns will still be accepted but must be coordinated with the new service branch. All returns must comply with our standard return policy, including authorization prior to shipping. Please contact your new branch for instructions.
- Who is my new sales representative?
- Sales territories will be reassigned to ensure continued personalized service. You will be contacted by your new representative shortly after the transition. If you need immediate assistance, you may reach out directly to the Reynolds location that will be servicing your future product needs.