Terms & Conditions
- We accept only Visa, MasterCard or American Express – No C.O.D.s
- We can only accept online orders for the lower 48 states.
- Customers residing in Alaska or Hawaii may call the North Hollywood location (1-800-348-4349) to place an order. We do not accept online orders for these two states.
- Some materials are hazardous to ship via UPS. Hazardous shipping fees may apply, and this is indicated in the product description.
- UPS requires a full street address, i.e.: St., Rd., Blvd, Dr., Ct., etc. We can NOT ship to post office boxes.
- Orders are processed and shipped Monday through Friday during normal business hours.
- ORDERS MAY TAKE UP TO 3 DAYS TO PROCESS BEFORE THEY ARE SHIPPED
Only the following payment methods are accepted online: Mastercard, Visa, and AMEX only. No C.O.D.! Internet orders available only in the contiguous 48 U.S. states.
Freight charges and hazardous goods shipping charges (if applicable) are extra and will be added to all invoices.
We are required to charge you sales tax in some states. If you feel you are tax exempt, please contact us to receive instructions. We cannot apply a tax exempt number retroactively. You will be notified either by phone or e-mail of any pricing issues and all final charges including freight and/or hazardous shipping charges (if applicable) prior to processing your order.
Integrity of Information
Reynolds Advanced Materials and its affiliates attempt to be as accurate as possible in describing products. However, we do not warrant that product descriptions or other content of this site is 100% accurate or error-free. Reynolds Advanced Materials makes no warranties, either express or implied, as to a product’s suitability for a particular application, or that any such use will not infringe a copyright or patent. User shall determine suitability of the product for the intended application and assume all associated risks and liability. Reynolds Advanced Materials is not responsible for typographical errors, and will correct any discovered errors upon notification.
Technical help is a free service offered by Reynolds Advanced Materials to assist end-users of rubbers, plastics, foams and other materials in realizing their project objectives. Each Reynolds Technician has experience using materials and has been exposed to a variety of applications that qualifies him or her to offer technical support. Please refer to our Technical Assistance Policy to understand what our responsibilities are in offering this service, and what you should and should not expect from us.
Any technical advice presented on this site is offered as a guideline and offers possible solutions to problems encountered during mold making and casting. No warranty is implied and it is up to the end user to determine suitability for any specific application. Always refer to the provided Technical Bulletins (TB) & Material Safety Data Sheets (MSDS) before using any material. A small scale test is suggested to determine suitability of any recommendation before trying on a larger scale for any application.
Most materials have a limited shelf life and may not be returned. To determine if a material is suitable for return, contact your nearest distributor for return authorization. If a product is deemed acceptable for return, a return authorization number will be given and the return will be subject to a 20% restocking fee and must be shipped back to Reynolds Advanced Materials freight prepaid. More information about returns can be found in our Shipping & Returns Policy.