Shipping & Returns Policy
SHIPMENTS; DELIVERY; TITLE AND RISK OF LOSS
(a) Orders may take up to five (5) business days to process before shipment. You will pay all shipping and handling charges specified in the Order. Orders are shipped Mondays through Friday during normal business hours.
(b) Orders will be shipped either by UPS or FedEx for trial units, gallon units, and five (5)-gallon units.
(c) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. If you encounter a shipping error or delay, call UPS toll-free at (and have your tracking number available so that UPS or FedEx can assist you. If you receive a product that was damaged in transit, call Reynolds customer care toll-free at immediately for service (8:30 am – 5:30 pm EST, M – F), or click here to find the phone number to your closest branch.
RETURNS AND REFUNDS
(a) Except for any products designated on the Site as non-returnable, or for products purchased from another distributor, we may accept the return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return:
(i) is made within thirty (30) calendar days from the Order date; and
(ii) the products are not opened and are in original packaging.
(b) All returns and refunds must receive our prior authorization. To receive our authorization, you must locate the six (6) digit lot number(s) for the product, for both the Part A and Part B containers (if applicable) and call your nearest location to request return authorization. Based on the lot numbers you provide, a date of manufacture will be determined. If we determine that the products are suitable to return, a Return Merchandise Authorization (“RMA”) number will be issued to you. No returns of any type will be accepted without an RMA number.
(c) Upon your receipt of the RMA, send the returned-products FREIGHT PREPAID to the Reynolds location authorizing the return
(d) You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. All returns are subject to a twenty percent (20%) restocking fee. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
Please contact Reynolds Advanced Materials if you have questions regarding this policy.