We accept only Visa, MasterCard or American Express – No C.O.D.s
We can only accept online orders for the lower 48 states.
Customers residing in Alaska or Hawaii may call the North Hollywood location (1-800-348-4349) to place an order. We do not accept online orders for these two states.
Some materials are hazardous to ship. Hazardous shipping fees may apply, and this is indicated in the product description.
We require a full street address, i.e.: St., Rd., Blvd, Dr., Ct., etc. We can NOT ship to post office boxes.
Orders are processed and shipped Monday through Friday during normal business hours.
ORDERS MAY TAKE UP TO 3 DAYS TO PROCESS BEFORE THEY ARE SHIPPED
Reynolds Advanced Materials will accept returns within 30 days of purchase if product/material has not been opened, is in original packaging and deemed re-saleable by a Reynolds Advanced Materials representative. All returns are subject to a 20% restocking fee. Customer is responsible for all related freight charges.
Call the Reynolds Advanced Materials branch that you purchased the item from and request a Return Merchandise Authorization number (RMA). Have your receipt handy to give relevant information.
Note: Material returned to Reynolds Advanced Materials without an RMA will be refused or processed without credit being issued.
Send material FREIGHT PREPAID to the Reynolds Advanced Materials location authorizing the return.
Appropriate credit will be made to your account or credit card when the returned product is verified using above criteria. All returns are subject to a 20% restocking fee. Customer is responsible for all related freight charges.
Packaging Problems & Issues – Product received that is damaged in transit, exhibiting leaking, etc., needs to be reported within three business days of receipt of material.