Important Information
- We accept only Visa, MasterCard or American Express - No C.O.D.s
- We can only accept online orders for the lower 48 states.
- Customers residing in Alaska or Hawaii may call the North Hollywood location (1-800-348-4349) to place an order. We do not accept online orders for these two states.
- Some materials are hazardous to ship via UPS. Hazardous shipping fees may apply, and this is indicated in the product description.
- UPS requires a full street address, i.e.: St., Rd., Blvd, Dr., Ct., etc. We can NOT ship to post office boxes.
- Orders are processed and shipped Monday through Friday during normal business hours.
- ORDERS MAY TAKE UP TO 3 DAYS TO PROCESS BEFORE THEY ARE SHIPPED
Ordering Online
Only the following payment methods are accepted online: Mastercard, Visa, and AMEX only. No C.O.D.! Internet orders available only in the contiguous 48 U.S. states.
Freight
Freight charges and hazardous goods shipping charges (if applicable) are extra and will be added to all invoices.
Taxes
We are required to charge you sales tax in some states. If you feel you are tax exempt, please contact us to receive instructions. We cannot apply a tax exempt number retroactively. You will be notified either by phone or e-mail of any pricing issues and all final charges including freight and/or hazardous shipping charges (if applicable) prior to processing your order.
Integrity of Information
Reynolds Advanced Materials and its affiliates attempt to be as accurate as possible in describing products. However, we do not warrant that product descriptions or other content of this site is 100% accurate or error-free. Reynolds Advanced Materials makes no warranties, either express or implied, as to a product's suitability for a particular application, or that any such use will not infringe a copyright or patent. User shall determine suitability of the product for the intended application and assume all associated risks and liability. Reynolds Advanced Materials is not responsible for typographical errors, and will correct any discovered errors upon notification.
Returns
Most materials have a limited shelf life and may not be returned. To determine if a material is suitable for return, contact your nearest distributor for return authorization. If a product is deemed acceptable for return, a return authorization number will be given and the return will be subject to a 20% restocking fee and must be shipped back to Reynolds Advanced Materials freight prepaid.
Our technical service department receives many phone calls and e-mails daily.
Technical help is a free service offered by Reynolds Advanced Materials to assist end-users of rubbers, plastics, foams and other materials in realizing their project objectives. Each Reynolds Technician has experience using materials and has been exposed to a variety of applications that qualifies him or her to offer technical support.
We find that people often have the wrong impression as to just what our responsibilities are in offering this service, and want to be very clear about what you should and should not expect from us.
Discussing your project objectives and then recommending a material or combination of materials that we think will you meet your objectives is the best we can do in making a recommendation.
We can never guarantee or warranty that any product will work for your specific application for the simple reason that, in using these materials, there is a lot that can go wrong that is not material related. We have no control over the many processing variables associated with working with these materials such complexity of the project, aptitude of the user (experience and ability) and processing conditions such as environment.
Beginners especially have a high rate of "first time" failure due to inexperience with these materials and mold making/casting in general. Reynolds Advanced Materials is responsible for the quality of the material that you buy, not the experience level of the end-user. Because no two applications are quite the same, a small test application to determine suitability is recommended if material performance is in question. User shall determine suitability of the product for the intended application and assume all associated risks and liability.
We want you to be successful every time! If you are new to mold making and casting, your best defense against product failure is to read the technical bulletin for the product you are using and follow directions carefully.
What Do I Do If I Suspect That I Received Defective Material? The incidence of material actually being defective is very low due to the extensive quality control measures taken by manufacturers we represent. It is extremely rare that a material makes it past their quality control laboratories and into the hands of end users. People often believe that material that did not work as expected is defective. User error, material incompatibility, cure inhibition and other non-material related variables are usually the cause.
What You Can Do To Verify If A Material Is Performing Normally;
1. Make sure you have fresh / new material. Material that is beyond shelf life or has been opened may not perform properly.
2. Re-read the technical bulletin. Make sure you know the correct mix ratio, working time, etc. for the material. Make sure the material is at room temperature (73 F / 23 C) and you are in a low humidity environment (less than 50% RH). Pre-mix both Parts A & B individually as directed by the technical bulletin.
3. Carefully measure, mix and dispense at least 100 grams total of material into a new, clean plastic cup and allow material to fully cure as directed by the technical bulletin. If the material cures in the cup, but is not curing against your model, in the mold or against a surface, the problem is not the material. You can then visit the FAQ section of www.reynoldsam.com to help trouble shoot the cause of your problem.
If material is partially cured in the cup, repeat test making sure that the material is at room temperature and you mix as directed by the technical bulletin. Partially cured material is often a symptom of a cold environment and/or insufficient mixing.
If, after testing, you suspect that a material is defective. . .
You can contact the Reynolds location from which you purchased the material by phone or e-mail.
Information Needed; provide the name of the product, the size container, when you purchased it, where you purchased it and the lot numbers provided on the product labels or outside of the box indicating "Lot #". Part of the trouble shooting process may include asking you to e-mail images of your project to us, send us your cured material or send us the unused portion of the unit in question for us to test. We will do our best to make you successful with our materials.
After receiving your information, what does Reynolds Advanced Materials do?
We will contact the manufacturer to begin an investigation that includes checking to see if there have been other customer complaints about the lot numbers that you provided. We may put you in direct contact with the manufacturer to further the investigation. The manufacturer may test retained material that we store at Smooth-On for a period of 1 year after a batch of material is made and shipped. If confirmed to be defective, we make every effort to trace shipments and contact recipients who may have received this material. We will then make arrangements to replace the material.
Packaging Problems & Issues - Product received that is damaged in transit, exhibiting leaking, etc., needs to be reported within three business days of receipt of material to the Reynolds location that you bought the material from.
Reynolds Advanced Materials, Inc. is committed to protecting your privacy. This Statement of Privacy applies to Reynolds Advanced Materials, Inc. Web site and governs data collection and usage at all Reynolds Advanced Materials, Inc. sites and services; it does not apply to other online or offline sites, products or services. Please read the Reynolds Advanced Materials, Inc. Statement of Privacy. Reynolds Advanced Materials, Inc. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Reynolds Advanced Materials, Inc. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal InformationAs an E-commerce Web site, Reynolds Advanced Materials, Inc. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Reynolds Advanced Materials, Inc. is used solely for the purpose of billing and shipping your online purchases. Reynolds Advanced Materials, Inc. does not collect any information about your computer hardware and software.
Reynolds Advanced Materials, Inc. encourages you to review the privacy statements of Web sites you choose to link to from Reynolds Advanced Materials, Inc. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Reynolds Advanced Materials, Inc. Web site.
Use of your Personal InformationReynolds Advanced Materials, Inc. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Reynolds Advanced Materials, Inc. may also use personal information to inform you of other products or services available from DWS and its affiliates. Reynolds Advanced Materials, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Reynolds Advanced Materials, Inc. does not sell, rent or lease its customer lists to third parties. Reynolds Advanced Materials, Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Reynolds Advanced Materials, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Reynolds Advanced Materials, Inc. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Reynolds Advanced Materials, Inc. or the site; (b) protect and defend the rights or property of Reynolds Advanced Materials, Inc., including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Reynolds Advanced Materials, Inc. or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Reynolds Advanced Materials, Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Reynolds Advanced Materials, Inc. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal InformationReynolds Advanced Materials, Inc. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by
contacting us. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Reynolds Advanced Materials, Inc. by responding directly to any email you receive with a request to remove you from the mailing list
Security of your Personal InformationReynolds Advanced Materials, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128-bit encription through GoDaddy.
Changes to this Statement
Reynolds Advanced Materials, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Reynolds Advanced Materials, Inc. will use your personal information, Reynolds Advanced Materials, Inc. will prominently post such changes prior to implementing the change. Reynolds Advanced Materials, Inc. encourages you to periodically review this Statement to be informed of how Reynolds Advanced Materials, Inc. is protecting your information.
